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Why Remote Conflict Feels So Personal (and What To Do About It)
The goal of this module is to understand why miscommunication in remote teams can feel so emotionally charged and to learn to spot your own default reactions before tension builds.
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Reflection: How Do You Really Feel About Conflict?
The Emotional Cost of Ambiguity and Silence
Communication Styles and Misunderstandings in Async Work
Your Conflict Radar in Action
Wrap-Up: What You’ve Learned
Communication Clarity in a Digital World
The goal of this module is to learn how to cut through noise and confusion in remote communication by using clear, concise messaging and creating team-wide norms that prevent misunderstandings before they start.
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Why Clarity is the Ultimate Conflict Prevention Tool
The Four Elements of Clear Digital Communication
Avoiding Slack Spirals and “FYI Overload”
The One-Message Rule
Wrap-Up: What You’ve Learned
Conflict Conversations That Don’t Explode
The goal of this module is to learn how to navigate tough conversations digitally, from giving feedback to addressing tension so you can resolve conflict calmly, clearly and constructively.
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Your Gut Reaction to Digital Conflict
The Micro-Skills of Digital Disagreement
Choosing the Right Channel: Type or Talk?
Conversation Frameworks for Remote Conflict
Scripts & Starters for Tough Conversations
Wrap-Up: What You’ve Learned
From Tension to Trust
The goal of this module is to learn how to repair relationships after conflict and create long-term team practices that make communication safe, respectful, and energising even across time zones.
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Why Trust is the Foundation
Repairing Trust After a Breakdown
Building a Feedback-Friendly Culture
Smarter Meetings That Reduce Tension
Rituals for Connection (Not More Meetings)
Wrap-Up: What You’ve Learned
Conflict Solving & Communication Skills for Remote Work

 

Setting the Stage: How Do You Really Feel About Conflict?

 

Conflict gets a bad reputation. Most of us grew up seeing conflict as something to avoid: a sign of failure or tension. But in reality, conflict is just two different perspectives bumping into each other.

In remote and hybrid teams, this “bump” can feel especially intense because we can’t see body language or easily read tone. A short Slack message lik

e “We need to talk” might feel like a big deal, even if it’s just about scheduling a meeting.

This lesson helps you understand your personal conflict style so you can navigate tense moments more calmly and confidently.

Before diving into strategies, I invite you to reflect on your natural tendencies and how you currently handle tension. Find a quiet moment and be honest with yourself.
There are no “right” answers here, just patterns to notice.

 

 

Your Natural Response to Tension

 
Where Conflict Shows Up in Your Work

  • Think of a recent moment when you felt frustrated or misunderstood in a digital conversation.

    • What happened?

    • What did you wish you had done differently?

    • Did you address it or let it go?

 

Quick Self-Assessment: Conflict Radar

Rate yourself from 1 (rarely) to 5 (often):

  • I avoid difficult conversations at work.

  • I replay messages in my head, wondering if I read them wrong.

  • I’ve had a digital conflict that hurt a work relationship.

  • I feel confident expressing my needs clearly online.

 

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